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FAQs

We understand you may have several questions as you decide on applying to American College of Education. The links below may answer many of your questions, however our enrollment specialists are available to answer any questions you have by calling 800.280.0307.

For self-service answers, please click on each category below to view helpful information.

Admission FAQs
What are the admission requirements for enrollment?
You must have at least a 2.75 GPA for your undergraduate degree or your highest post baccalaureate degree. If you have a lower GPA and you meet all other entrance requirements, you may be admitted provisionally.

You must supply documentation of your professional teaching experience (or a school services certificate) and completion of all state certification requirements.

If English is not your first language, you must demonstrate competence in the English language in one of three ways:
  • Submit a diploma from a U.S. secondary school, college or university
  • Submit a diploma from a secondary school, college or university in a country that uses English as a primary means of instruction. Countries include Antigua, Australia, Bahamas, Barbados, Bermuda, Botswana, Canada, Ethiopia, Falkland Islands, Gambia, Ghana, Great Britain, Grenada, Guyana, Iberia, Ireland, Jamaica, Kenya, Micronesia, New Zealand, Nigeria, St. Kitts, St. Lucia, Solomon Islands, Philippines, Trinidad, Uganda, Zambia and Zimbabwe.
  • Submit an official minimum score on the written or computer-based TOEFL® test. The minimum required TOEFL score is 550 for the written version and 213 for the computer-based version.
Do I have to take the GRE?
There is no GRE required for admission to American College of Education.
How much does tuition cost?
Tuition for graduate credit is $6,950 plus a $50 non-refundable program application fee. At-Large Students not seeking a degree but participating in coursework at American College of Education will pay a tuition rate of $580 per course. American College of Education also offers non-credit courses at a reduced price.

American College of Education reserves the right to change the content and policies within the catalog and to change the rate of tuition and fees at any time. The College will make reasonable attempts to notify current and prospective students of such changes through methods deemed appropriate by the Board of Trustees and/or the College administration.
How much are fees?
Standard fees apply, including an application fee, payment processing fees (for students paying on an installment plan), technology fees, and graduation fees. Please check the Catalog Addendum for the College's fee schedule or contact Enrollment Services at 1-800-280-0307.

American College of Education reserves the right to change the content and policies within this catalog and to change the rate of tuition and fees at any time. The College will make reasonable attempts to notify current and prospective students of such changes through methods deemed appropriate by the Board of Trustees and/or the College administration.
How long are the courses and the program?
You take one 5-week course at a time. There are 12 courses in the 18-month program.
Can a course be cancelled?
American College of Education reserves the right to cancel any course in which the number of students enrolled is deemed insufficient or for which an instructor cannot be secured. All tuition and fees paid for such a course will be refunded. The right to set maximum limits on the number of students allowed to enroll in any particular course or section is also reserved.
Can I transfer credits in?
Credits earned at other graduate institutions are eligible to be evaluated for transfer into a graduate degree-granting program. Students may request the transfer of up to 8 quarter hours (2 courses) into the program and must apply for all transfer credit before the end of the 1st week of the 1st course of the program. This is the student's only opportunity to apply for transfer credit for the remainder of their enrollment in the degree program.
Can JROTC (Junior Reserve Officer Training Corps) instructors enroll in a master's degree program at American College of Education?
If the JROTC instructor meets all admission requirements except for having a teaching certificate, an exception may be made to allow the person to take the Curriculum and Instruction (CI) program. The CI program will not provide certification, but will provide enhanced teaching skills and professional development. This exception does not apply to the Educational Leadership (EL) program. The requirements for General Administrative Endorsement provided through the EL program include the successful completion of required certification examinations; therefore, any student without a professional teaching or school services certificate is ineligible for the EL program.
Payment FAQs
What if I need to make arrangements for payment?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.

Tuition is paid in advance, and there are two payment options:
  • You may pay in full with a check, money order or credit card
  • You may pay course by course
Whom do I contact if I was removed from the course due to non-payment?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
How do I pay my bills?
Payment is due five calendar days prior to the course start date via the following methods:

Method 1: Credit Card
Payments by credit card can be made online in your MyACE student portal account. Click on the "Current Students" tab at the top of the screen, then click on the "Log in to MyACE" icon on the right side of the screen. You will be asked for your username and password, which you created when you filled out your application for the college (if you have questions about your login information, email Student Services). Select the "My Finances" menu and the "Make a payment" link after logging in.

Method 2: Checks or money orders made payable to American College of Education
All checks or money orders should be mailed to:

American College of Education
P.O. Box 678564
Dallas, Texas 75267-8564

Note: Overnight mail delivery not available to P.O Box. Use different address for overnight mail:
Northbrook Services
Attn: American College of Education (678564)
8711 Freeport Parkway N
Irving, TX 75063
Whom do I contact if I have no course access due to an account balance?
Student Services should be your first point of contact. They are available at 800-280-0307 or studentservices@ace.edu.
Whom do I contact if I have a hold on my record?
Student Services should be your first point of contact. They are available at 800-280-0307 or studentservices@ace.edu.

Note: Having a hold on your account will prevent you from receiving either a transcript or a diploma.
What is the refund and withdrawal policy?
To find the current refund and withdrawal policy, refer to the Student Catalog (.pdf).
Whom do I contact if I have not yet received a refund from a dropped class?
Contact Student Services at 800-280-0307 or studentservices@ace.edu. To find the current refund and withdrawal policy, refer to the Student Catalog (.pdf).
Can I use federal financial aid?
No, we do not offer federal financial aid.
What if I have a question that is not answered here?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
Coursework FAQs
Should I complete my coursework in a special sequence?
Yes. Each week's content is organized to flow sequentially: readings, video/lecture, discussion, review, assignments and/or assessments. Contact Student Services at 800-280-0307 or studentservices@ace.edu for a schedule of courses for your program and start date.
Whom do I contact if I am having registration problems?
American College of Education provides unprecedented convenience by automatically registering each student for each term. If you have additional questions regarding registration, contact Student Services at 800-280-0307 or studentservices@ace.edu.
What if I have a question regarding my enrollment status?
You may contact Student Services at 800-280-0307 or studentservices@ace.edu for questions regarding enrollment or online accredited degree programs.
Whom do I contact if I was removed from a course because of inactivity?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
Whom do I contact if I cannot access my course?
Student Services should be your first point of contact. They are available at 800-280-0307 or studentservices@ace.edu.
How many hours a week of study are required?
There is no minimum or maximum requirement, but most students spend 10-12 hours per week.
Is every course set up the same way?
Courses maintain a familiar look and feel throughout the degree program. Each course includes videos, readings, assessments, and discussions. Due dates are the same. Differences reflect faculty style, course goals, and responses to student feedback and performance.
How will I know what to do and when to do it?
Your course syllabus will detail all assignment due dates. At the beginning of the week, look at the requirements for that week and build a work schedule.
When do I take exams?
The final exam is taken at the end of Week 5. The exam is available online between 12:01 a.m. Friday through 11:59 p.m. on Sunday. Once you begin the exam, you have a three-hour window in which to complete it.
Can I request a withdrawal from a program?
Students wishing to withdraw from the program should contact Student Services at 1-800-280-0307 or studentservices@ace.edu. Detailed policies regarding withdrawal are provided in the Student Catalog (.pdf).
What should I do if I have an incomplete course?
Students who, because of unanticipated, documented circumstances or events, fail to complete all course requirements within the course period may ask the professor to grant Incomplete grade ("I") for the course. An approved "Incomplete Grade Contract" must be completed and signed by both the student and the professor. Students must currently have a passing grade to be eligible for a grade of Incomplete. Students receiving an "I" grade will have until the end of the next term (two courses) to finish and submit coursework to the professor. If a student fails to complete all course components by the deadline, the missing components will be factored into the student's final grade and forwarded to the Registrar.
Can I access my new American College of Education coursework from any location?
Yes, but you must have an Internet connection and a standard browser.
What if I have a question that is not answered here?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
Graduation FAQs
When will I receive my diploma?
Diplomas will be mailed to candidates 6-10 weeks after the degree completion date.
How do I request a copy of my transcript?
Submit a Transcript Request Form (.pdf). Upon graduation, you will receive one complimentary copy of your transcript.
Where can I find commencement participation information?
You may find commencement participation information under Current Students > Graduating Students. In addition, commencement information is sent to eligible candidates and graduates prior to graduation.
Whom do I contact for information on degree completion?
If you have any questions about your degree completion status or your grades, contact Student Services at 800-280-0307 or studentservices@ace.edu.
What if I have a question on my eligibility for graduation?
Information regarding eligibility can be found under Current Students > Graduating Students. For further information, contact Student Services at 800-280-0307 or studentservices@ace.edu.
What if I have a question that is not answered here?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
Technology FAQs
Whom should I contact with technical support questions?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
What are the computer/technology skill requirements for using the Epic Learning Management System?
  1. You will need regular access to a computer with an Internet connection. The minimum computer requirements for the virtual classroom are:

    • Windows 2000/XP/Vista/Windows 7 / Mac OS 9 or better / Linux
    • Any current Flash-compliant browser (eg. Internet Explorer 7 or Firefox 3.0)
    • 512 MB of RAM, 1 GB or more preferred
    • Broadband connection required – courses are heavily video intensive
    • Video display capable of high-color 16-bit display – 1024 x 768 or higher resolution
    • A sound card and speakers or headphones
    • Current anti-virus software must be installed and kept up to date

  2. You will need some additional free software for enhanced web browsing. Ensure that you download the free versions of the software.

    • Adobe Reader
    • Adobe Flash Player

  3. At a minimum, you must have Microsoft Office 2003, XP, 2007 or OpenOffice. Microsoft Office is the standard office productivity software utilized by faculty, students, and staff. Microsoft Word is the standard word processing software, Microsoft Excel is the standard spreadsheet software, and Microsoft PowerPoint is the standard presentation software. Copying and pasting, along with attaching/uploading documents for assignment submission, will also be required.
How do I get my American College of Education username and password?
Your American College of Education username and password for starting your course will be sent to your American College of Education email account. If you need further assistance, email support or call the helpdesk at 1-800-280-0307.
What happens if I don't know or remember my new email username and/or password?
Your username is your full email address and your password is the same password you use to access your course. For example:

Name - John Smith
Email - john.smith@student.ace.edu
Password - the student number provided in John's Getting Started kit
Can I access my new American College of Education email from any location?
Yes, but you must have an Internet connection and a standard browser.
What if I have a question that is not answered here?
Contact Student Services at 800-280-0307 or studentservices@ace.edu.
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