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Technical Support

MyACE Student Portal

Accessing your courseware

To access your courses online, enter the username and password in the Access Courses portal. If you forgot your password, you can request your password be sent to you via email. Please be sure to use the email you have on file with the college.

Computer/technology skill requirements for Epic Learning Management System

1. You will need regular access to a computer with an Internet connection. The minimum computer requirements for the virtual classroom are:

  • For a PC: Windows 2000, Office 2010, Vista, or Windows 7
  • For a Mac: OS 9 or later
  • Any current Flash-compliant browser (e.g., Internet Explorer 7 or Firefox 3.0)
  • 512 MB of RAM (1 GB or more preferred)
  • Broadband connection; courses are heavily video intensive
  • Video display capable of high-color 16-bit display, 1024 x 768 or higher resolution
  • A sound card and speakers or headphones
  • Current anti-virus software that is kept up to date

2. You will need additional Adobe software for enhanced Web browsing. Ensure that you download the free versions of:

  • Adobe Reader
  • Adobe Flash Player

3. At a minimum, you must have Microsoft Office 2003, XP, 2007 or OpenOffice, which is free. Microsoft Office is the standard office productivity software used by faculty, students, and staff. Microsoft Word is the standard word processing software, Microsoft Excel is the standard spreadsheet software, and Microsoft PowerPoint is the standard presentation software. Copying and pasting, along with attaching/uploading documents for assignment submission, will also be required.

Technical support

If you are experiencing problems accessing your course or have any questions about the program, please email support@ace.edu. If you would like to speak to a Technical Support representative, please call 800-280-0307 Monday-Friday from 7:30 a.m. to 8:00 p.m. CST.

Student information

All students have access to MyACE for 24-hour, 7-days per week access to schedules, grades, course information, and college news and updates.