Technical Support

Need technical support? An ACE representative will help you.

For more on computer requirements, refer to the Computer and Technology Requirements in the Catalog.

Tip: Logging in for the first time? Refer to the welcome email you received from ACE.
Print this email and keep your login information in more than one safe place.

Note: ACE has two learning management systems. Between January and August 2013, all courses will migrate from Epic to Canvas.  

Canvas

Use the Canvas login if:
  • Your Username is your Email
    (and does NOT start with "ACE/")
  • Your Password is your Student ID*
  • Your Course ID has 4 digits,
    such as DL5013
  • Login Here

* Your Student ID can be found in My Account, under My Information

Epic

Use the Epic login if:
  • Your Username is ACE/firstname. lastname
  • Your Course ID has only 3 digits,
    such as DL501
  • Login Here

Canvas Technical Support

Epic Technical Support

  • Speak to Epic Technical Support
    Monday through Friday, 7 am to 8 pm Central
  • Call 800-280-0307
  •  support@ace.edu

General Support

If you have questions about your ACE program or course, contact us: support@ace.edu 
or call 800-280-0307 Monday through Friday from 7 am to 8 pm Central. 

If you have questions about accommodations to support learning through Disability Support Services, contact: DSS@ace.edu or call 877-670-4523 Monday through Friday from 7:30 am to 8 pm Central.