This policy addresses formal procedures for resolving problems related to violations of legally prohibited actions, College policies, academic status, records, and disciplinary actions, including the following:

  • Criteria and procedures for the decision were not published
  • Inconsistent published criteria and procedures
  • Published criteria and procedures were not followed
  • The decision was substantially influenced by factors other than the published criteria; i.e., the decision was discriminatory on the basis of race, color, national origin, religion, gender, sexual orientation, age, or handicap in admissions, employment, or the provision of services
  • Ethical behavior standards were violated
  • An illegal act was committed

Students are expected and advised to first pursue a resolution to problems informally. The recommended informal procedures are as follows:

  1. The student initiates a good faith effort to resolve the issue through discussion with a faculty or staff member or an administrator in the department where the issue originated.
  2. If the issue is not resolved, the issue is the student may elect to elevate the issue/s into the formal procedure.  

If the problem is not resolved informally, the student must file a written complaint with documentation of specific facts of the issue. If the student contacts a president's cabinet-level officer of the College, the official may consult with the president and human resources to determine if the activity is illegal in nature and warrants the involvement of law enforcement authorities, if college representative should be placed on administrative leave during an investigation, or if the issue should follow the formal complaint procedure as described below.

The formal complaint procedure requires written expression by a student of requesting resolution of an issue involving misinterpretation, misapplication, discriminatory application, or violation of an ACE policy, procedure, or academic standard or legally prohibited action.

  1. All formal complaints will be recorded in a confidential log managed by ACE administration, and forwarded to the College official responsible for the area in which the issue occurred.
  2. The confidential log will include the following:
    • The date of the complaint
    • The nature of the complaint
    • The steps taken to resolve the complaint
    • The decision
    • The information will be made available to regulatory agencies upon request for the purpose of investigating individual complaints elevated to the agency; or to provide mandated reporting assurances that ACE has procedures in place for timely and fair resolution of complaints.
      1. The College official will have thirty (30) days from the time stamp on the complaint form to investigate the formal complaint, and render a decision.  The decision will be communicated to the student.
      2. The student may appeal the decision in writing to the Academic Dean within 10 business days.
      3. A final decision will be rendered within 30 days from the date the appeal is received.
Students, faculty, staff and members of the public may submit a complaint about ACE by clicking here.

American College of Education provides contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution. The state agencies correspond with the physical location of students while enrolled in ACE degree programs. The state agency corresponds with the student’s state of residence.


Students who have a complaint against the College should first reference the College’s Student Complaint Policy for formal complaints. If the College does not resolve the complaint through the College’s Student Complaint Policy students may file a complaint with the College’s NC-SARA home state portal agency, the Indiana Commission for Higher Education

The Indiana Commission for Higher Education will only consider complaints that were previously unresolved through the College’s own student complaint policy and may refer a complaint to another agency for investigation. 

If you are enrolled in an ACE distance education program, and you are a resident of a state that is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA) as listed in the State Authorization to operate section of the Catalog, then the contact information to file a complaint with the College’s NC-SARA home state portal agency is as follows:

Indiana Commission for Higher Education
Attention: Ken Sauer
Senior Associate Commissioner and Chief Academic Officer 101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984 

State Regulatory Agencies

If a complaint cannot be resolved after exhausting the College’s student complaint procedure the student may file a complaint with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution. 

Private School Licensure Division
Alabama Community College System
P. O. Box 302130
Montgomery, Alabama 36104

Alaska Commission on Postsecondary Education 
PO Box 110505
Juneau, Alaska 99811-0505 

American College of Education program is exempt from authorization under AS 14.48 and 20 AAC 17.015 because the program is online and does not have a physical presence in the state.

Arizona State Board for Private Postsecondary Education 
1400 West Washington Street, Room 260
Phoenix, Arizona 85007 

Arkansas Higher Education 
Coordinating Board 
Arkansas Department of Higher Education
114 East Capitol Avenue Little Rock, Arkansas 72201 

California Bureau for Private Postsecondary Education 
PO Box 980818
West Sacramento, California 95798-0818 

Colorado Department of Higher Education 
1560 Broadway, Suite 1600
Denver, Colorado 80202 

Connecticut Department of Higher Education 
Office of Higher Education
61 Woodland Street 
Hartford, Connecticut 06105 

Connecticut Department of Consumer Protection 
165 Capitol Avenue, Room 110
Hartford, Connecticut 06105-2326

Delaware Higher Education Office
John G. Townsend Building, Suite 2 
Dover, Delaware 19901

Delaware Attorney General 
Consumer Protection 
Wilmington 820 North French Street, 5th Floor 
Wilmington, Delaware 19801

District of Columbia
District of Columbia Office of the State Superintendent Higher Education Licensure Commission
810 First Street, NE, 2nd Floor 
Washington, DC 20002

Florida Commission for Independent Education 
325 West Gaines Street, Suite 1414 
Tallahassee, Florida 32399-0400

Georgia Nonpublic Postsecondary Education Commission 
2082 East Exchange Place #220
Tucker, Georgia 30084 

Hawaii Postsecondary Education Authorization 
Program PO Box 541
Honolulu, Hawaii 96809 

Idaho State Board of Education
Attention: State Coordinator for Private Colleges and Proprietary Schools 
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037 

Illinois Board of Higher Education 
431 East Adams, 2nd Floor 
Springfield, Illinois 62701

Indiana Commission for Higher Education 
Attention: Director of Regulatory Compliance 
302 West Washington Street, Room E201 Indianapolis, Indiana 46204

Iowa Student Aid Commission 
430 East Grand Avenue, Floor 3 
Des Moines, Iowa 50309

Kansas Board of Regents
1000 SW Jackson Street, Suite 520 
Topeka, Kansas 66612

Kentucky Council on Postsecondary Education 
1024 Capital Center Drive, Suite 320 
Frankfort, Kentucky 40601

Not all of the online programs offered by our institution have been approved in Kentucky. Please check the Council on Postsecondary Education’s website to view its listing of approved programs. For more information, please contact the Council on Postsecondary Education, 1024 Capital Center Drive, Suite 320, Frankfort, Kentucky 40601.

Please be advised that ACE’s educator preparation programs are NOT accredited in Kentucky by the Education Professional Standards Board and are NOT recognized for initial, additional, or renewal of certification or salary enhancement (rank change) for K-12 educators in Kentucky. For more information, please visit the Education Professional Standards Board’s website.

Louisiana Attorney General 
Consumer Protection Section 
PO Box 94005
Baton Rouge, Louisiana70804 

Harry W. Osgood
Higher Education Specialist 
Maine Department of Education 
Augusta, Maine 04333

Maine Attorney General 
Consumer Protection Division 
6 State House State
Augusta, Maine 04333

Maryland Higher Education Commission 
6 North Liberty Street, 10th Floor 
Baltimore, Maryland 21201

Massachusetts Board of Higher Education 
One Ashburton Place, Room 1401 
Boston, Massachusetts 02108

Michigan Department of Licensing and Regulatory Affairs 
Bureau of Commercial Services, Licensing Division 
Proprietary School Unit Staff
201 North Washington Square 
Lansing, Michigan 48913

Minnesota Office of Higher Education 
1450 Energy Park Drive, Suite 350
St. Paul, Minnesota 55108-5227 

Mississippi Commission on College Accreditation 
3825 Ridgewood Road
Jackson, Mississippi 39211-6453 

Missouri Department of Higher Education 
205 Jefferson Street
PO Box 1469
Jefferson City, Missouri 65102 

Montana University System 
2500 Broadway Street, PO Box 203201
Helena, Montana 59620 

Nebraska Department of Education 
Investigations Office
301 Centennial Mall South 
Lincoln, Nebraska 68509-4987

Nevada Commission on Postsecondary Education 
8778 South Maryland Parkway, Suite 115
Las Vegas, Nevada 89123

New Hampshire
New Hampshire Department of Education 
101 Pleasant Street
Concord, New Hampshire 03301 

New Jersey
New Jersey Office of the Secretary of Higher Education 
PO Box 542
Trenton, New Jersey 08625 

New Mexico
New Mexico Higher Education Department 
2048 Galisteo,
Santa Fe, New Mexico 87505 

New York
New York Office of College and University Evaluation 
New York State Education Department
5 North Mezzanine Albany, New York 12234

North Carolina
North Carolina Board of Governors for the University of North Carolina Postsecondary Education Commission
910 Raleigh Road
Chapel Hill, North Carolina 27515 

If a complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: 

Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515- 2688
P: 919-962-4550 

The student may contact UNC General Administration for further details. Website: 

North Dakota
North Dakota Department of Career and Technical Education 
State Capital – 15th Floor
600 East Boulevard Avenue, Department 270 
Bismarck, North Dakota 58505-0610

Ohio Board of Regents 
25 South Front Street 
Columbus, Ohio 43215 

The Ohio Department of Higher Education (ODHE) is responsible for responding to formal complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. While the ODHE has limited authority over colleges and universities, and cannot offer legal advice or initiate civil court cases, the Chancellor's staff will review submitted complaints and work with student complainants and institution.   

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, Oklahoma 73104 

Oregon Higher Education Coordinating Commission 
Office of Degree Authorization
775 Court Street NE 
Salem, Oregon 97301

All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by ODA staff. Complaints about exempt schools are referred to the Attorney General’s office. 

We accept written or email complaints. When a complaint is received, we first evaluate the information to substantiate its relevance to Oregon rules and statutes. If the complaint appears to have merit or indicate non-compliance on the part of the school, we contact the school to request information regarding the case. All correspondence is kept in the school’s file. We continue to mediate between the student and the school until it we receive an indication that the complaint is unfounded or resolved.

Pennsylvania Department of Education 
333 Market Street
Harrisburg, Pennsylvania 17126 

Rhode Island
Rhode Island Board of Governors for Higher Education 
Shepard Building
80 Washington Street Providence, 
Rhode Island 02903 

South Carolina
South Carolina Commission on Higher Education 
1122 Lady Street, Suite 300
Columbia, South Carolina 29201 

South Dakota
South Dakota Office of Attorney General 
Division of Consumer Protection
1302 East Highway, Suite 3 Pierre, 
South Dakota 57501-8059

Tennessee Higher Education Commission 
404 James Robertson Parkway, Suite 1900 
Nashville, Tennessee 37243

Texas Higher Education Coordinating Board 
1200 E. Anderson Lane
Austin, Texas 78752 

Utah Division of Consumer Protection 
160 East 300 South
Salt Lake City, Utah 84111 

Vermont Agency of Education 
State Board of Education
120 State Street
Montpelier, Vermont 05620-2501 
802-828-5402 Complaint_Resolution_for_Postsecondary_Education.pdf

State Council of Higher Education for Virginia 
101 North 14th Street, James Monroe Building
Richmond, Virginia 23219 

Washington Student Achievement Council 
917 Lakeridge Way, PO Box 43430
Olympia, Washington 98504 

West Virginia
West Virginia Higher Education Policy Commission 
1018 Kanawha Boulevard East, Suite 700 
Charleston, West Virginia 25301

Wisconsin Educational Approval Board 
201 West Washington Avenue, 3rd Floor PO Box 8696
Madison, Wisconsin 53708 

Wyoming Attorney General’s Office 
123 Capitol Building, 200 West 24th Street 
Cheyenne, Wyoming 82002 


Any student with an unresolved complaint may refer the complaint to American College of Education’s accreditor, The Higher Learning Commission. 

The Higher Learning Commission 
230 South LaSalle Street, Suite 7-500 
Chicago, Illinois 60604-1411 
Fax: 312-263-7462