Official Transcript Request

To request an official transcript of your time with ACE, please click here.

About MyACE

MyACE is your personal entrance to American College of Education's online campus. You will need the user name and password created during your enrollment process.

Are you having trouble logging into MyACE? Click here for technical support.

Student Request Forms

Students may access the forms here.

Change From Quarter to Semester Credits

The Quarter to Semester Conversion Guide explains how the conversion to semester credits will affect students.

Policies

At times, students may decide to change to a different degree program, change their course of study within their current program, or change to a student-at-large.

A degree program is defined as a series of prescribed courses that lead to a degree. A course of study is a designated sequence of courses, which are focus areas within a degree program.

Students seeking a change of program, course of study, or change to student-at-large status must meet the admission requirements of the new program.

Academic qualifications for change of degree program or course of study

  • Only students who have been fully admitted to a degree program (without conditions) are eligible to apply for a change of degree.
  • Only courses successfully completed with a grade of C or better at ACE may be eligible for application to the new program.

Change of degree program

Students are admitted to a specific degree program based upon their qualifications for that program. When an ACE student seeks to change to a different ACE degree program, the student will be required to complete and submit an application specific to the new program.

  • The request is reviewed and approved by the department chair or designee.
  • If approved, the change of degree program will become effective the next term.
  • If approved, the student will follow the program requirements for the degree program that are in effect with the catalog that is current at the time the change is granted.
  • The maximum time to complete the new degree begins with the first term of the new program.

At American College of Education, our aim is to build strong, professional connections between our faculty and students. When our students succeed, then our communities improve. Our aim is to set a positive tone for learning and to help our students meet the high expectations we have for their growth as educators.

We seek to go above and beyond to provide assistance with course materials, research, and other requirements of graduate study. Nevertheless, we do understand that occasional disputes may arise.

Complaints

This policy addresses formal procedures for resolving problems related to violations of legally prohibited actions, College policies, academic status, records, and disciplinary actions, including the following:

  • Criteria and procedures for the decision were not published

  • Inconsistent published criteria and procedures

  • Published criteria and procedures were not followed

  • The decision was substantially influenced by factors other than the published criteria; i.e., the decision was discriminatory on the basis of race, color, national origin, religion, gender, sexual orientation, age, or handicap in admissions, employment, or the provision of services

  • Ethical behavior standards were violated

  • An illegal act was committed

Students are expected and advised to first pursue resolution to problems informally. The recommended informal procedures are as follows:

  1. The student initiates a good faith effort to resolve the issue through discussion with a faculty or staff member or an administrator in the department where the issue originated.

  2. If the issue is not resolved, the issue is the student may elect to elevate the issue/s into the formal procedure.  

If the problem is not resolved informally, the student must file a written complaint with documentation of specific facts of the issue. If the student contacts a president's cabinet-level officer of the College, the official may consult with the president and human resources to determine if the activity is illegal in nature and warrants the involvement of law enforcement authorities, if college representative should be placed on administrative leave during an investigation, or if the issue should follow the formal complaint procedure as described below.

The formal complaint procedure requires written expression by a student of requesting resolution of an issue involving misinterpretation, misapplication, discriminatory application, or violation of an ACE policy, procedure, or academic standard or legally prohibited action.

  1. All formal complaints will be recorded in a confidential log managed by ACE administration, and forwarded to the College official responsible for the area in which the issue occurred.

  2. The confidential log will include the following:
    • The date of the complaint
    • The nature of the complaint
    • The steps taken to resolve the complaint
    • The decision
    • The information will be made available to regulatory agencies upon request for the purpose of investigating individual complaints elevated to the agency; or to provide mandated reporting assurances that ACE has procedures in place for timely and fair resolution of complaints.
      1. The College official will have thirty (30) days from the time stamp on the complaint form to investigate the formal complaint, and render a decision.  The decision will be communicated to the student.
      2. The student may appeal the decision in writing to the Academic Dean within 10 business days.
      3. A final decision will be rendered within 30 days from the date the appeal is received. 

State Regulatory Agency, NC-SARA and Accreditor Contact Information for Student Complaints

American College of Education provides contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution. The state agencies correspond with the physical location of students while enrolled in ACE degree programs. The state agency corresponds with the student’s state of residence.

NC-SARA

Students who have a complaint against the College should first reference the College’s Student Complaint Policy for formal complaints. If the College does not resolve the complaint through the College’s Student Complaint Policy students may file a complaint with the College’s NC-SARA home state portal agency, the Indiana Commission for Higher Education

The Indiana Commission for Higher Education will only consider complaints that were previously unresolved through the College’s own student complaint policy and may refer a complaint to another agency for investigation. 

If you are enrolled in an ACE distance education program, and you are a resident of a state that is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA) as listed in the State Authorization to operate section of the Catalog, then the contact information to file a complaint with the College’s NC-SARA home state portal agency is as follows:

Indiana Commission for Higher Education
Attention: Ken Sauer
Senior Associate Commissioner and Chief Academic Officer 101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984 
317.232.1090
ksauer@che.in.gov

State Regulatory Agencies

If a complaint cannot be resolved after exhausting the College’s student complaint procedure the student may file a complaint with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution. 

Alabama

Private School Licensure Division
Alabama Community College System
P. O. Box 302130
Montgomery, Alabama 36104
334-293-4651
Annette.funderburk@accs.edu

Alaska
Alaska Commission on Postsecondary Education 
PO Box 110505
Juneau, Alaska 99811-0505 
800-441-2962
http://acpe.alaska.gov/

American College of Education program is exempt from authorization under AS 14.48 and 20 AAC 17.015 because the program is online and does not have a physical presence in the state.

Arizona
Arizona State Board for Private Postsecondary Education 
1400 West Washington Street, Room 260
Phoenix, Arizona 85007 
602-542-5709
https://ppse.az.gov/complaint

Arkansas
Arkansas Higher Education 
Coordinating Board 
Arkansas Department of Higher Education
114 East Capitol Avenue Little Rock, Arkansas 72201 
501-371-2000
http://www.adhe.edu/

California
California Bureau for Private Postsecondary Education 
PO Box 980818
West Sacramento, California 95798-0818 
916-445-9555
http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado
Colorado Department of Higher Education 
1560 Broadway, Suite 1600
Denver, Colorado 80202 
303-866-2723
http://highered.colorado.gov/Publications/Policies/Current/i-partj.pdf

Connecticut
Connecticut Department of Higher Education 
Office of Higher Education
61 Woodland Street 
Hartford, Connecticut 06105 
860-947-1800
http://www.ctohe.org/StudentComplaints.shtml

Connecticut Department of Consumer Protection 
165 Capitol Avenue, Room 110
Hartford, Connecticut 06105-2326 
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

Delaware
Delaware Higher Education Office
John G. Townsend Building, Suite 2 
Dover, Delaware 19901
302-735-4000
www.doe.k12.de.us

Delaware Attorney General 
Consumer Protection 
Wilmington 820 North French Street, 5th Floor 
Wilmington, Delaware 19801
302-577-8600
http://attorneygeneral.delaware.gov/

District of Columbia
District of Columbia Office of the State Superintendent Higher Education Licensure Commission
810 First Street, NE, 2nd Floor 
Washington, DC 20002
202-727-6436
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida
Florida Commission for Independent Education 
325 West Gaines Street, Suite 1414 
Tallahassee, Florida 32399-0400
850-245-0505
http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml

Georgia
Georgia Nonpublic Postsecondary Education Commission 
2082 East Exchange Place #220
Tucker, Georgia 30084 
770-414-3300
http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/

Hawaii
Hawaii Postsecondary Education Authorization 
Program PO Box 541
Honolulu, Hawaii 96809 
808-586-3230
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho
Idaho State Board of Education
Attention: State Coordinator for Private Colleges and Proprietary Schools 
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037 
208-334-2270
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois
Illinois Board of Higher Education 
431 East Adams, 2nd Floor 
Springfield, Illinois 62701
217-557-7359
http://www.ibhe.org/consumerInfo/complaint.htm

Indiana
Indiana Commission for Higher Education 
Attention: Director of Regulatory Compliance 
302 West Washington Street, Room E201 Indianapolis, Indiana 46204
317-464-4400
http://www.in.gov/che/2744.htm

Iowa
Iowa Student Aid Commission 
430 East Grand Avenue, Floor 3 
Des Moines, Iowa 50309
515-725-3400
https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520 
Topeka, Kansas 66612
785-296-4917
http://www.kansasregents.org/

Kentucky
Kentucky Council on Postsecondary Education 
1024 Capital Center Drive, Suite 320 
Frankfort, Kentucky 40601
502-696-5389
http://cpe.ky.gov/

Not all of the online programs offered by our institution have been approved in Kentucky. Please check the Council on Postsecondary Education’s website to view its listing of approved programs. For more information, please contact the Council on Postsecondary Education, 1024 Capital Center Drive, Suite 320, Frankfort, Kentucky 40601.

Please be advised that ACE’s educator preparation programs are NOT accredited in Kentucky by the Education Professional Standards Board and are NOT recognized for initial, additional, or renewal of certification or salary enhancement (rank change) for K-12 educators in Kentucky. For more information, please visit the Education Professional Standards Board’s website.

Louisiana
Louisiana Attorney General 
Consumer Protection Section 
PO Box 94005
Baton Rouge, Louisiana70804 
1-800-351-4889
http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15

Maine
Harry W. Osgood
Higher Education Specialist 
Maine Department of Education 
Augusta, Maine 04333
207-624-6846
harry.osgood@maine.gov

Maine Attorney General 
Consumer Protection Division 
6 State House State
Augusta, Maine 04333 
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland
Maryland Higher Education Commission 
6 North Liberty Street, 10th Floor 
Baltimore, Maryland 21201
410-767-3388
http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx 

Massachusetts
Massachusetts Board of Higher Education 
One Ashburton Place, Room 1401 
Boston, Massachusetts 02108
617-994-6950
http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan
Michigan Department of Licensing and Regulatory Affairs 
Bureau of Commercial Services, Licensing Division 
Proprietary School Unit Staff
201 North Washington Square 
Lansing, Michigan 48913
517-373-1820
http://www.michigan.gov/ag/0,4534,7-164-17331---,00.html

Minnesota
Minnesota Office of Higher Education 
1450 Energy Park Drive, Suite 350
St. Paul, Minnesota 55108-5227 
651-259-3975
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi
Mississippi Commission on College Accreditation 
3825 Ridgewood Road
Jackson, Mississippi 39211-6453 
601-432-6372
http://www.mississippi.edu/mcca/

Missouri
Missouri Department of Higher Education 
205 Jefferson Street
PO Box 1469
Jefferson City, Missouri 65102 
573-526-1577
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana
Montana University System 
2500 Broadway Street, PO Box 203201
Helena, Montana 59620 
406-444-6570
http://mus.edu/che/arsa/StateAuthorization/default.asp

Nebraska
Nebraska Department of Education 
Investigations Office
301 Centennial Mall South 
Lincoln, Nebraska 68509-4987 
http://www.education.ne.gov/

Nevada
Nevada Commission on Postsecondary Education 
8778 South Maryland Parkway, Suite 115
Las Vegas, Nevada 89123
www.cpe.state.nv.us

New Hampshire
New Hampshire Department of Education 
101 Pleasant Street
Concord, New Hampshire 03301 
603-271-0256
http://www.education.nh.gov/highered/colleges/index.htm

New Jersey
New Jersey Office of the Secretary of Higher Education 
PO Box 542
Trenton, New Jersey 08625 
609-292-4310

New Mexico
New Mexico Higher Education Department 
2048 Galisteo,
Santa Fe, New Mexico 87505 
505-476-8400
www.hed.state.nm.us/

New York
New York Office of College and University Evaluation 
New York State Education Department
5 North Mezzanine Albany, New York 12234

North Carolina
North Carolina Board of Governors for the University of North Carolina Postsecondary Education Commission
910 Raleigh Road
Chapel Hill, North Carolina 27515 
919-962-4558
http://www.northcarolina.edu/sites/default/files/documents/student_complaint_form.pdf

If a complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: 

Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515- 2688
P: 919-962-4550 
E: studentcomplaint@northcarolina.edu

The student may contact UNC General Administration for further details. Website: http://www.northcarolina.edu/complaints 

North Dakota
North Dakota Department of Career and Technical Education 
State Capital – 15th Floor
600 East Boulevard Avenue, Department 270 
Bismarck, North Dakota 58505-0610
http://www.ndus.edu/makers/procedures/ndus/default.asp?PID=465&SID=57

Ohio
Ohio Board of Regents 
25 South Front Street 
Columbus, Ohio 43215 
614-466-6000

The Ohio Department of Higher Education (ODHE) is responsible for responding to formal complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. While the ODHE has limited authority over colleges and universities, and cannot offer legal advice or initiate civil court cases, the Chancellor's staff will review submitted complaints and work with student complainants and institution. 
https://www.ohiohighered.org/students/complaints   

Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, Oklahoma 73104 
405-225-9100
http://www.okhighered.org/current-College-students/complaints.shtml

Oregon
Oregon Higher Education Coordinating Commission 
Office of Degree Authorization
775 Court Street NE 
Salem, Oregon 97301

All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by ODA staff. Complaints about exempt schools are referred to the Attorney General’s office. 

We accept written or email complaints. When a complaint is received, we first evaluate the information to substantiate its relevance to Oregon rules and statutes. If the complaint appears to have merit or indicate non-compliance on the part of the school, we contact the school to request information regarding the case. All correspondence is kept in the school’s file. We continue to mediate between the student and the school until it we receive an indication that the complaint is unfounded or resolved.

Pennsylvania
Pennsylvania Department of Education 
333 Market Street
Harrisburg, Pennsylvania 17126 
717-783-8228
http://www.education.pa.gov/Pages/default.aspx#.VeoTHvPD-po

Rhode Island
Rhode Island Board of Governors for Higher Education 
Shepard Building
80 Washington Street Providence, 
Rhode Island 02903 
401-456-6000
http://www.ribghe.org/8a1031912.pdf

South Carolina
South Carolina Commission on Higher Education 
1122 Lady Street, Suite 300
Columbia, South Carolina 29201 
803-737-2260
http://www.che.sc.gov/Home.aspx

South Dakota
South Dakota Office of Attorney General 
Division of Consumer Protection
1302 East Highway, Suite 3 Pierre, 
South Dakota 57501-8059
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee
Tennessee Higher Education Commission 
404 James Robertson Parkway, Suite 1900 
Nashville, Tennessee 37243
615-741-5293

Texas
Texas Higher Education Coordinating Board 
1200 E. Anderson Lane
Austin, Texas 78752 
512-427-6101
http://www.thecb.state.tx.us

Utah
Utah Division of Consumer Protection 
160 East 300 South
Salt Lake City, Utah 84111 
801-530-6601
http://consumerprotection.utah.gov/complaints/index.html

Vermont
Vermont Agency of Education 
State Board of Education
120 State Street
Montpelier, Vermont 05620-2501 
802-828-5402
http://education.vermont.gov/documents/EDU-VTAOE Complaint_Resolution_for_Postsecondary_Education.pdf

Virginia
State Council of Higher Education for Virginia 
101 North 14th Street, James Monroe Building
Richmond, Virginia 23219 
804-371-2258
http://www.schev.edu/

Washington
Washington Student Achievement Council 
917 Lakeridge Way, PO Box 43430
Olympia, Washington 98504 
360-753-7800

West Virginia
West Virginia Higher Education Policy Commission 
1018 Kanawha Boulevard East, Suite 700 
Charleston, West Virginia 25301
304-558-2101
https://www.wvhepc.org/resources/133-20.pdf

Wisconsin
Wisconsin Educational Approval Board 
201 West Washington Avenue, 3rd Floor PO Box 8696
Madison, Wisconsin 53708 
608-266-1996
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Attorney General’s Office 
123 Capitol Building, 200 West 24th Street 
Cheyenne, Wyoming 82002 
307-777-7841
http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

Accreditor

Any student with an unresolved complaint may refer the complaint to American College of Education’s accreditor, The Higher Learning Commission. 

The Higher Learning Commission 
230 South LaSalle Street, Suite 7-500 
Chicago, Illinois 60604-1411 
800-621-7440 
312-263-0456 
Fax: 312-263-7462 
complaints@hlcommission.org

Grading

The College uses the following individual letter and numeric grading system. Grade point averages are computed on the following scale with points computed for each hour of credit attempted:

90 – 100%       A           4 points

80 – 89%         B           3 points

70 – 79%         C           2 points

60 – 69%         D           1 point

0 – 59%           F           0 points

The following symbols may also appear on the student’s transcript. These grades do not bear grade points and are not used in computing the grade point average (GPA)*:

I =            Incomplete

TR =        Transfer Credit

P =          Pass

NP =        No Pass

W =         Withdrawn*

Courses with a grade of 'F' or 'D' will not be counted toward degree conferral and must be repeated. (See Degree Conferral Policy)

Capstone Completion Policy: Students must fulfill all requirements of the Capstone course with a minimum of 80% for the overall final grade. Students who earn less than 80% will be required to retake the course in the next term. 

Field-Based Experiences, including internships, student teaching, and practicums, require a minimum of 80% for each artifact. All artifacts must be completed to receive a passing score or the course must be retaken in the next term. 

NOTES 
* The credits attempted for courses with W grades are used in the calculation for cumulative GPA. 

** All courses attempted will appear on the transcript. For courses that are repeated, only the highest grade will be used in the calculation of the cumulative GPA. 

Each student has secure access to a personal online portal account where they can access their grades within one week of the course end date. Students can also access their degree progress audit through their online portal account, which demonstrates their progress through their academic program. 

Incomplete grade

A student may need an extension of time to complete course requirements due to unanticipated circumstances arising near the end of the term. Incompletes are issued only in cases of extenuating circumstances, such as severe illness or life-impacting events. Incompletes are not issued in cases in which the student is simply unable to complete his/her work within the specified term. 

Students are limited to two incomplete grade requests during their program of study. 

The student must submit the Incomplete Grade Contract and provide any requested documentation to be reviewed and completed by the course instructor prior to the end of the term. The student must have completed at least half of the course work to be eligible. Final approval of an Incomplete Grade Contract resides with the department chair or designee. The grade received at the end-of-term for incomplete work due is the grade earned. 

Grade Record Change

A faculty member or department chair can initiate an official grade change after official grades are posted due to computational or technical errors. Grades may also be changed from an 'I' to an earned grade. 

Grade appeal

“Arbitrary and capricious grading” is defined in the following manner:

  1. A grade assigned on some basis other than performance in the course.

  2. A grade assigned through significant deviation from criteria stated in the course syllabus, assessment rubrics, or articulated by the faculty member.

  3. A grade assigned by resorting to standards significantly different from those applied to other students in the course.

  4. A grade assigned as a result of vindictiveness or discrimination.
Students at American College of Education have the right to appeal a final course grade that they allege to be the result of arbitrary or capricious grading. To do so, the student would follow the Appeals Process as stated above. The deadline for appealing a final grade is Week 2 of the following term.

Three-day cancellation

Students who provide written notice of cancellation within three days (excluding Saturday, Sunday, and federal and state holidays) of paying tuition, the technology fee, and/or the payment processing fee, but before the first class, are entitled to a refund of all monies paid, excluding the nonrefundable application fee. Refunds will be provided within 30 days of receiving notice of cancellation.

General refund policy

The following tuition refund policy applies to all students except those who reside in Indiana, Florida, Louisiana, Maryland, and Wisconsin. Residents of those states should refer to the state-specific refund schedule below.

Students are monitored during the first week of each course for signs of activity such as downloading readings, posting to discussion boards, submitting assignments, and completing quizzes and tests. Students who do not demonstrate activity in their courses during the first week are administratively withdrawn and the effective day will be the 5th day of the course. Students who are administratively withdrawn from the course for non-participation will receive a 100% tuition refund. This refund does not include the non-refundable Application, Payment Processing, and Technology fees. Refunds will be issued within 15 business days.

Participation in courses is the responsibility of the student. If a student remains enrolled in a course after the Drop Date (Friday of the first week of the course), he/she will remain enrolled in the course through the end of the term. Students are financially and academically responsible for their enrollment in courses if they are active beyond the first week.

If the student withdraws or is terminated from any program course or program and the College has received any monies for tuition or fees in excess of the student’s obligations, the College will refund such excess to the appropriate party(ies) to eliminate any outstanding balances for any student financial aid received by or with respect to the students account.

Withdrawal from program or single course

Students must submit a Cancel/Withdrawl form in order to withdraw from their program or from a single course. The form must be received by the Drop Date–the first Friday of the course–in order to receive a full refund of tuition paid. A student is liable to pay for each course taken or not dropped by the Drop Date at the individual course cost. If the student has paid for the entire program up front, the program cost less this liability will be refunded to the student.

State-specific refund policies

Some states where ACE has authorization to operate require a separate tuition refund policy for their residents. Students residing in the following states should refer to the respective page of the current Graduate Catalog:

  • Florida residents - refer to page 167

  • Georgia residents - refer to page 168

  • Indiana residents - refer to page 168

  • Louisiana residents - refer to page 169

  • Maryland residents - refer to page 169

  • Wisconsin residents - refer to page 170

Quick Links

Graduation and Commencement information will be available here as we get closer to 2018 Commencement. A registration email will be sent to all eligible students in Spring 2018.

The Office of Academic Excellence (OAE) is focused on student support in the areas of scholarly writing, disability support services, and career services.

The support services offered through OAE include:

  • Providing students individualized support in scholarly writing and similar academic needs

  • Assisting students in their pursuit of gainful employment
  • Coordinating Disability Support Services (DSS) for faculty and students

The Office of Academic Excellence does not assist students in understanding course content, as this function resides with our faculty members. When students contact OAE with course content-related questions, they will be referred back to their course professor.

The Office of Academic Excellence  provides academic leadership and services to students in pursuit of academic excellence. Individuals with questions or concerns should contact OAE via email.

Services:

Disability Support Service (DSS): 1-(877)-670-4523

American College of Education complies with the law regarding disability discrimination and provides reasonable accommodations for qualified individuals with disabilities unless doing so would cause undue hardship to the College. A qualified individual with a disability is an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the professional or academic position.

To be considered for disability-related accommodations, individuals are responsible for identifying themselves and disclosing information about their disability to Disability Support Services DSS@ace.edu or 1-877-670-4523. 

The Writing Center:
Current students have access to The Writing Center within Canvas. Scholarly standards, APA formatting, revising per Turnitin Reports, and full-paper reviews with a referral from a faculty member are all available here.