About MyACE
MyACE is your personal entrance to American College of Education's online campus. You will need the user name and password created during your enrollment process.
Are you having
trouble logging into MyACE? Contact us to get technical support.
Official Transcript Request
Current and past students can request an official transcript of your time with ACE. An unofficial transcript can be accessed or downloaded at any time in your MyACE Portal.
Student Request Forms
Students may access the forms here.
What Is the BioSig ID?
Beginning in January 2018, ACE will require a biometric sign-in for all courses. The sign-in process will provide our students with an additional layer of security and will also ensure the integrity of our courses.
All students will create a BioSig ID account during orientation in Canvas.
View this video to learn more about how to use the biometric authentication.
Please email Student Services if you have any questions.
Policies
Students may decide to change to a different degree program, change their course of study within their current program, or change to a student-at-large.
A degree program is defined as a series of prescribed courses that lead to a degree. A course of study is a designated sequence of courses which functions as a focus area within a degree program.
Students seeking a change of program, course of study, or change to student-at-large status must meet the admission requirements of the new program.
Academic qualifications for change of degree program or course of study
- Only students who have been fully admitted to a degree program (without conditions) are eligible to apply for a change of degree.
- Only courses successfully completed with a grade of C or better at ACE may be eligible for application to the new program.
Change of degree program
Students are admitted to a specific degree program based upon their qualifications for that program. When an ACE student seeks to change to a different ACE degree program, the student will be required to complete and submit an application specific to the new program.
- The request is reviewed and approved by the department chair or designee.
- If approved, the change of degree program will become effective the next term.
- If approved, the student will follow the program requirements for the degree program that are in effect with the catalog that is current at the time the change is granted.
- The maximum time to complete the new degree begins with the first term of the new program.
At American College of Education, our aim is to build strong, professional connections between our faculty and students. When our students succeed, then our communities improve. Our aim is to set a positive tone for learning and to help our students meet the high expectations we have for their growth as educators.
We seek to go above and beyond to provide assistance with course materials, research, and other requirements of graduate study. Nevertheless, we do understand that occasional disputes may arise.
Complaints
This policy addresses formal procedures for resolving problems related to violations of legally prohibited actions, College policies, academic status, records, and disciplinary actions, including the following:
- Criteria and procedures for the decision were not published
- Inconsistent published criteria and procedures
- Published criteria and procedures were not followed
- The decision was substantially influenced by factors other than the published criteria; i.e., the decision was discriminatory on the basis of race, color, national origin, religion, gender, sexual orientation, age, or handicap in admissions, employment, or the provision of services
- Ethical behavior standards were violated
- An illegal act was committed
Students are expected and advised to first pursue resolution to problems informally. The recommended informal procedures are as follows:
- The student initiates a good faith effort to resolve the issue through discussion with a faculty or staff member or an administrator in the department where the issue originated.
- If the issue is not resolved, the issue is the student may elect to elevate the issue/s into the formal procedure.
If the problem is not resolved informally, the student must file a written complaint with documentation of specific facts of the issue. If the student contacts a president's cabinet-level officer of the College, the official may consult with the president and human resources to determine if the activity is illegal in nature and warrants the involvement of law enforcement authorities, if college representative should be placed on administrative leave during an investigation, or if the issue should follow the formal complaint procedure as described below.
The formal complaint procedure requires written expression by a student of requesting resolution of an issue involving misinterpretation, misapplication, discriminatory application, or violation of an ACE policy, procedure, or academic standard or legally prohibited action.
- All formal complaints will be recorded in a confidential log managed by ACE administration, and forwarded to the College official responsible for the area in which the issue occurred.
- The confidential log will include the following:
- The date of the complaint
- The nature of the complaint
- The steps taken to resolve the complaint
- The decision
- The information will be made available to regulatory agencies upon request for the purpose of investigating individual complaints elevated to the agency; or to provide mandated reporting assurances that ACE has procedures in place for timely and fair resolution of complaints.
- The College official will have thirty (30) days from the time stamp on the complaint form to investigate the formal complaint, and render a decision. The decision will be communicated to the student.
- The student may appeal the decision in writing to the Academic Dean within 10 business days.
- A final decision will be rendered within 30 days from the date the appeal is received.
State Regulatory Agency, NC-SARA and Accreditor Contact Information for Student Complaints
American College of Education provides contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution. The state agencies correspond with the physical location of students while enrolled in ACE degree programs. The state agency corresponds with the student’s state of residence.
NC-SARA
Students who have a complaint against the College should first reference the College’s Student Complaint Policy for formal complaints. If the College does not resolve the complaint through the College’s Student Complaint Policy students may file a complaint with the College’s NC-SARA home state portal agency, the Indiana Commission for Higher Education
The Indiana Commission for Higher Education will only consider complaints that were previously unresolved through the College’s own student complaint policy and may refer a complaint to another agency for investigation.
If you are enrolled in an ACE distance education program, and you are a resident of a state that is a member of the National Council for State Authorization and Reciprocity Agreements (NC-SARA) as listed in the State Authorization to operate section of the Catalog, then the contact information to file a complaint with the College’s NC-SARA home state portal agency is as follows:
Indiana Commission for Higher Education
Attention: Ken Sauer
Senior Associate Commissioner and Chief Academic Officer 101 W. Ohio Street, Suite 550
Indianapolis, IN 46204-1984
317.232.1090
ksauer@che.in.gov
State Regulatory Agencies
If a complaint cannot be resolved after exhausting the College’s student complaint procedure the student may file a complaint with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution.Alabama
Private School Licensure Division
Alabama Community College System
P. O. Box 302130
Montgomery, Alabama 36104
334-293-4651
Annette.funderburk@accs.edu
Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, Alaska 99811-0505
800-441-2962
http://acpe.alaska.gov/
American College of Education program is exempt from authorization under AS 14.48 and 20 AAC 17.015 because the program is online and does not have a physical presence in the state.
Arizona
Arizona State Board for Private Postsecondary Education
1400 West Washington Street, Room 260
Phoenix, Arizona 85007
602-542-5709
https://ppse.az.gov/complaint
Arkansas
Arkansas Higher Education
Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Avenue Little Rock, Arkansas 72201
501-371-2000
http://www.adhe.edu/
California
California Bureau for Private Postsecondary Education
PO Box 980818
West Sacramento, California 95798-0818
916-445-9555
http://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
303-866-2723
http://highered.colorado.gov/Publications/Policies/Current/i-partj.pdf
Connecticut
Connecticut Department of Higher Education
Office of Higher Education
61 Woodland Street
Hartford, Connecticut 06105
860-947-1800
http://www.ctohe.org/StudentComplaints.shtml
Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford, Connecticut 06105-2326
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf
Delaware
Delaware Higher Education Office
John G. Townsend Building, Suite 2
Dover, Delaware 19901
302-735-4000
https://www.doe.k12.de.us/domain/226
Delaware Attorney General
Consumer Protection
Wilmington 820 North French Street, 5th Floor
Wilmington, Delaware 19801
302-577-8600
http://attorneygeneral.delaware.gov/
District of Columbia
District of Columbia Office of the State Superintendent Higher Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
202-727-6436
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
Florida
Florida Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, Florida 32399-0400
850-245-0505
http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place #220
Tucker, Georgia 30084
770-414-3300
http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/
Hawaii
Hawaii Postsecondary Education Authorization
Program PO Box 541
Honolulu, Hawaii 96809
808-586-3230
http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho
Idaho State Board of Education
Attention: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037
208-334-2270
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701
217-557-7359
https://www.ico.edu/file-complaint
Indiana
Indiana Commission for Higher Education
Attention: Director of Regulatory Compliance
302 West Washington Street, Room E201 Indianapolis, Indiana 46204
317-464-4400
http://www.in.gov/che/2744.htm
Iowa
Iowa Student Aid Commission
430 East Grand Avenue, Floor 3
Des Moines, Iowa 50309
515-725-3400
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, Kansas 66612
785-296-4917
http://www.kansasregents.org/
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, Kentucky 40601
502-696-5389
http://cpe.ky.gov/
Not all of the online programs offered by our institution have been approved in Kentucky. Please check the Council on Postsecondary Education’s website to view its listing of approved programs. For more information, please contact the Council on Postsecondary Education, 1024 Capital Center Drive, Suite 320, Frankfort, Kentucky 40601.
Please be advised that ACE’s educator preparation programs are NOT accredited in Kentucky by the Education Professional Standards Board and are NOT recognized for initial, additional, or renewal of certification or salary enhancement (rank change) for K-12 educators in Kentucky. For more information, please visit the Education Professional Standards Board’s website.
Louisiana
Louisiana Attorney General
Consumer Protection Section
PO Box 94005
Baton Rouge, Louisiana70804
1-800-351-4889
https://www.ag.state.la.us/Page/ConsumerDispute
Maine
Harry W. Osgood
Higher Education Specialist
Maine Department of Education
Augusta, Maine 04333
207-624-6846
harry.osgood@maine.gov
Maine Attorney General
Consumer Protection Division
6 State House State
Augusta, Maine 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Maryland
Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, Maryland 21201
410-767-3388
http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, Massachusetts 02108
617-994-6950
http://www.mass.edu/forstufam/complaints/complaints.asp
Michigan
Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division
Proprietary School Unit Staff
201 North Washington Square
Lansing, Michigan 48913
517-373-1820
https://www.michigan.gov/leo/0,5863,7-336-94422_2739---,00.html
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, Minnesota 55108-5227
651-259-3975
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, Mississippi 39211-6453
601-432-6372
http://www.mississippi.edu/mcca/
Missouri
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, Missouri 65102
573-526-1577
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana
Montana University System
2500 Broadway Street, PO Box 203201
Helena, Montana 59620
406-444-6570
http://mus.edu/che/arsa/StateAuthorization/default.asp
Nebraska
Nebraska Department of Education
Investigations Office
301 Centennial Mall South
Lincoln, Nebraska 68509-4987
http://www.education.ne.gov/
Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway, Suite 115
Las Vegas, Nevada 89123
https://cpe.nv.gov/Students/Students_Home/
New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, New Hampshire 03301
603-271-0256
https://www.education.nh.gov/parents-and-students
New Jersey
New Jersey Office of the Secretary of Higher Education
PO Box 542
Trenton, New Jersey 08625
609-292-4310
New Mexico
New Mexico Higher Education Department
2048 Galisteo,
Santa Fe, New Mexico 87505
505-476-8400
https://hed.state.nm.us/students-parents/student-complaints
New York
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine Albany, New York 12234
North Carolina
North Carolina Board of Governors for the University of North Carolina Postsecondary Education Commission
910 Raleigh Road
Chapel Hill, North Carolina 27515
919-962-4558
https://www.northcarolina.edu/post-secondary-education-complaints/
If a complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office:
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515- 2688
P: 919-962-4550
E: studentcomplaint@northcarolina.edu
North Dakota
North Dakota Department of Career and Technical Education
State Capital – 15th Floor
600 East Boulevard Avenue, Department 270
Bismarck, North Dakota 58505-0610
https://www.cte.nd.gov/sites/www/files/documents/PrivatePS/NDSBCTE_Student_Complaint_Procedure.pdf
Ohio
Ohio Board of Regents
25 South Front Street
Columbus, Ohio 43215
614-466-6000
The Ohio Department of Higher Education (ODHE) is responsible for responding to formal complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. While the ODHE has limited authority over colleges and universities, and cannot offer legal advice or initiate civil court cases, the Chancellor's staff will review submitted complaints and work with student complainants and institution.
https://www.ohiohighered.org/students/complaints
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, Oklahoma 73104
405-225-9100
http://www.okhighered.org/current-College-students/complaints.shtml
Oregon
Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE
Salem, Oregon 97301
All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by ODA staff. Complaints about exempt schools are referred to the Attorney General’s office.
We accept written or email complaints. When a complaint is received, we first evaluate the information to substantiate its relevance to Oregon rules and statutes. If the complaint appears to have merit or indicate non-compliance on the part of the school, we contact the school to request information regarding the case. All correspondence is kept in the school’s file. We continue to mediate between the student and the school until it we receive an indication that the complaint is unfounded or resolved.
Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, Pennsylvania 17126
717-783-8228
http://www.education.pa.gov/Pages/default.aspx#.VeoTHvPD-po
Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street Providence,
Rhode Island 02903
401-456-6000
https://www.riopc.edu/page/student_complaint/
South Carolina
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, South Carolina 29201
803-737-2260
http://www.che.sc.gov/Home.aspx
South Dakota
South Dakota Office of Attorney General
Division of Consumer Protection
1302 East Highway, Suite 3 Pierre,
South Dakota 57501-8059
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, Tennessee 37243
615-741-5293
Texas
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
512-427-6101
http://www.thecb.state.tx.us
Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
801-530-6601
http://consumerprotection.utah.gov/complaints/index.html
Vermont
Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, Vermont 05620-2501
802-828-5402
http://education.vermont.gov/documents/EDU-VTAOE Complaint_Resolution_for_Postsecondary_Education.pdf
Virginia
State Council of Higher Education for Virginia
101 North 14th Street, James Monroe Building
Richmond, Virginia 23219
804-371-2258
http://www.schev.edu/
Washington
Washington Student Achievement Council
917 Lakeridge Way, PO Box 43430
Olympia, Washington 98504
360-753-7800
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, West Virginia 25301
304-558-2101
https://www.wvhepc.edu/wp-content/uploads/2019/07/Student-Complaint-Process.pdf
Wisconsin
Wisconsin Educational Approval Board
201 West Washington Avenue, 3rd Floor PO Box 8696
Madison, Wisconsin 53708
608-266-1996
https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx
Wyoming
Wyoming Attorney General’s Office
123 Capitol Building, 200 West 24th Street
Cheyenne, Wyoming 82002
307-777-7841
http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/
Accreditor
Any student with an unresolved complaint may refer the complaint to American College of Education’s accreditor, The Higher Learning Commission.The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
800-621-7440
312-263-0456
Fax: 312-263-7462
complaints@hlcommission.org
Grading
The College uses the following individual letter and numeric grading system. Grade point averages are computed on the following scale with points computed for each hour of credit attempted:
90 – 100% A 4 points
80 – 89% B 3 points
70 – 79% C 2 points
60 – 69% D 1 point
0 – 59% F 0 points
The following symbols may also appear on the student’s transcript. These grades do not bear grade points and are not used in computing the grade point average (GPA)*:
I = Incomplete
TR = Transfer Credit
P = Pass
NP = No Pass
W = Withdrawn*
Courses with a grade of 'F' or 'D' will not be counted toward degree conferral and must be repeated. (See Degree Conferral Policy)
Capstone Completion Policy: Students must fulfill all requirements of the Capstone course with a minimum of 80% for the overall final grade. Students who earn less than 80% will be required to retake the course in the next term.
Field-Based Experiences, including internships, student teaching, and practicums, require a minimum of 80% for each artifact. All artifacts must be completed to receive a passing score or the course must be retaken in the next term.
NOTES
* The credits attempted for courses with W grades are used in the calculation for cumulative GPA.
Each student has secure access to a personal online portal account where they can access their grades within one week of the course end date. Students can also access their degree progress audit through their online portal account, which demonstrates their progress through their academic program.
Incomplete grade
A student may need an extension of time to complete course requirements due to unanticipated circumstances arising near the end of the term. Incompletes are issued only in cases of extenuating circumstances, such as severe illness or life-impacting events. Incompletes are not issued in cases in which the student is simply unable to complete his/her work within the specified term.
Students are limited to two incomplete grade requests during their program of study.
The student must submit the Incomplete Grade Contract and provide any requested documentation to be reviewed and completed by the course instructor prior to the end of the term. The student must have completed at least half of the course work to be eligible. Final approval of an Incomplete Grade Contract resides with the department chair or designee. The grade received at the end-of-term for incomplete work due is the grade earned.
Grade Record Change
A faculty member or department chair can initiate an official grade change after official grades are posted due to computational or technical errors. Grades may also be changed from an 'I' to an earned grade.
Grade appeal
“Arbitrary and capricious grading” is defined in the following manner:
- A grade assigned on some basis other than performance in the course.
- A grade assigned through significant deviation from criteria stated in the course syllabus, assessment rubrics, or articulated by the faculty member.
- A grade assigned by resorting to standards significantly different from those applied to other students in the course.
- A grade assigned as a result of vindictiveness or discrimination.
Three-day cancellation
Students who provide written notice of cancellation within three days (excluding Saturday, Sunday, and federal and state holidays) of paying tuition, the technology fee, and/or the payment processing fee, but before the first class, are entitled to a refund of all monies paid, excluding the nonrefundable application fee. Refunds will be provided within 30 days of receiving notice of cancellation.
General refund policy
The following tuition refund policy applies to all students except those who reside in Indiana, Florida, Louisiana, Maryland, and Wisconsin. Residents of those states should refer to the state-specific refund schedule below.
Students are monitored during the first week of each course for signs of activity such as downloading readings, posting to discussion boards, submitting assignments, and completing quizzes and tests. Students who do not demonstrate activity in their courses during the first week are administratively withdrawn and the effective day will be the 5th day of the course. Students who are administratively withdrawn from the course for non-participation will receive a 100% tuition refund. This refund does not include the non-refundable Application, Payment Processing, and Technology fees. Refunds will be issued within 15 business days.
Participation in courses is the responsibility of the student. If a student remains enrolled in a course after the Drop Date (Friday of the first week of the course), he/she will remain enrolled in the course through the end of the term. Students are financially and academically responsible for their enrollment in courses if they are active beyond the first week.
If the student withdraws or is terminated from any program course or program and the College has received any monies for tuition or fees in excess of the student’s obligations, the College will refund such excess to the appropriate party(ies) to eliminate any outstanding balances for any student financial aid received by or with respect to the students account.
Withdrawal from program or single course
Students must submit a Cancel/Withdrawl form in order to withdraw from their program or from a single course. The form must be received by the Drop Date–the first Friday of the course–in order to receive a full refund of tuition paid. A student is liable to pay for each course taken or not dropped by the Drop Date at the individual course cost. If the student has paid for the entire program up front, the program cost less this liability will be refunded to the student.State-specific refund policies
Some states where ACE has authorization to operate require a separate tuition refund policy for their residents. Students residing in the following states should refer to the respective page of the current Catalog:
- Florida
- Indiana
Quick Links
Graduation and Commencement information is available here.
The Office of Academic Excellence (OAE) is focused on student support in the areas of scholarly writing, disability support services, and career services.
The support services offered through OAE include:
- Providing students individualized support in scholarly writing and similar academic needs
- Assisting students in their pursuit of gainful employment
- Coordinating Disability Support Services (DSS) for faculty and students
The Office of Academic Excellence does not assist students in understanding course content, as this function resides with our faculty members. When students contact OAE with course content-related questions, they will be referred back to their course professor.
The Office of Academic Excellence provides academic leadership and services to students in pursuit of academic excellence. Individuals with questions or concerns should contact OAE via email.
Services:
Disability Support Service (DSS): 1-(877)-670-4523
To be considered for disability-related accommodations, individuals are responsible for identifying themselves and disclosing information about their disability to Disability Support Services DSS@ace.edu or 1-877-670-4523.
The Writing Center:
Current students have access to The Writing Center within Canvas. Scholarly standards, APA formatting, revising per Turnitin Reports, and full-paper reviews with a referral from a faculty member are all available here.
Non-Retaliation Statement
No individual will be retaliated against for making a complaint about harassment or discrimination, or for participating in the investigation of such a complaint, or for submission of an appeal of any kind to the College. We consider retaliation to be serious and a violation of College policies. We will investigate and resolve complaints of retaliation in accordance with standard investigative practices.