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Review the most frequently asked questions. Student Support is available to answer any additional questions. Contact an enrollment counselor or Student Support at 800-280-0307 or info@ace.edu.
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Academics

What do I do if I cannot access my course? Will I be allowed an extension on my work if I cannot access a course?

You will need to alert Technical Support at support@ace.edu as soon as you experience problems. If you do not receive a response within 24 hours, please call 1-800-280-0307. You will also need to notify your professor about your technical issues. Extensions are granted on an individual basis based on your specific circumstance, and your professor will be the one to determine whether an extension is warranted.

Admission Requirements

Can a course be cancelled?

American College of Education reserves the right to cancel any course. All tuition and fees paid for such a course will be refunded or applied to the following term. Also, the right to set maximum limits on the number of students allowed to enroll in any particular course or section is reserved.

Admission Requirements

How do I obtain transfer credits from another institution? How many credits may I transfer?

Transfer credit requests must be made through the online Transfer Credit Form. Please review the Transfer Credit Evaluation Criteria document found at the link above for the requirements a course must meet for transfer credit eligibility. Transfer credit requests must be submitted by the end of the first week of your first course at ACE.

Admission Requirements

How do I obtain confirmation of transfer credit being received and accepted into my record?

When your transfer credit has been evaluated, the transfer credit evaluator will notify you via email with the decision. Please allow at least two weeks for your request to be evaluated. If transfer credit is granted, the credit will be posted to your account in the MyACE Portal within one week from the time you are notified of the decision. Transfer credit requests must be made in a specific window of time; consult Student Support (support@ace.edu) for information or look for more information in the New Student Orientation (online course available before your first term).

Admission Requirements

How long are the courses and the program?

Our programs vary in length, and the number of courses may also vary. With continuous enrollment, you may earn a master's degree in 18 months. Most courses follow a five-week schedule. Please refer to the Academic tab on our website for more detailed, program-specific information. The Ed.S. and Ed.D. programs run on 10-week terms after the 5-week introductory course.

Admission Requirements

How much are fees?

We take pride in making costs transparent to students. To see costs for each program, click on the tuition tab near the bottom of each program page. The common fees are for application, payment processing (for students paying on an installment plan), technology and degree conferral. The Ed.S. and Ed.D. programs have additional fees such as Dissertation Fee and some additional costs. You may also refer to the Tuition and Fees page on our website for more detailed information.

Admissions Requirements

What are the academic requirements for admission?

Most graduate programs at ACE require minimum GPA of 2.75 from a regionally accredited institution, but there are differences among programs. Also, some programs permit provisional admissions (for lower GPA, for example) and some don't. Just to underscore the differences, some programs require that the applicant hold a teaching certificate--but not all. The best approach is to read about each program in the Catalog or Addendum.

Admissions Requirements

Can I take two courses in one term? How do I set this up?

Students wishing to take a course load exceeding the regularly scheduled number of credits are welcome to complete the Multiple Course Request (MCR) form with ACE before they are eligible to request multiple courses. 

A separate MCR must be submitted for each term a student requests to take multiple courses. Please do not submit a request for a term more than two terms in the future.

Alumni Achievement Award

What will the award recipient receive?

The honoree will receive:

  • Travel expenses (up to $1,000) to and from Commencement. Please note the recipient is responsible for transportation expenses in excess of $1,000, as well as meals and incidentals.
  • An Alumni Achievement Award plaque at Commencement
  • The opportunity to present a speech at Commencement
  • Publicity via a press release, mention with previous Alumni Appreciation Award recipients on the ACE website, and announcement on ACE social media outlets

Alumni Achievement Award

Who determines the award recipient?

An award committee comprised of academic leaders within American College of Education reviews the nominations and selects the honoree.

Alumni Achievement Award

What counts as ‘exceptional leadership' and 'outstanding service' to American College of Education?

Demonstrating exceptional leadership is open to any context; it can be within your school, district, community or state/country. Outstanding service to the College can be applied in any number of ways, such as sharing about opportunities for professional growth through the College, reflecting the College’s values in your community, or demonstrating an eagerness to give back.

Alumni Achievement Award

What is the application deadline?

The next American College of Education Alumni Achievement Award will be presented during the 2017 Commencement Ceremony on July 29, 2017, in our home state of Indiana. For more information about this award, and to submit your nomination, please visit the nomination form.  The submission deadline is June 8, 2017. 

Alumni Achievement Award

Who qualifies for the Alumni Achievement Award?

All American College of Education alumni are eligible to apply for the Alumni Achievement Award. An ACE student must be in graduate status at the time of the nomination deadline to be considered for the award.

Alumni Achievement Award

What is expected of the Alumni Achievement honoree?

The recipient must provide a professional biography and headshot photograph for use in ACE marketing materials, including, but not limited to, a press release announcing the award winner, the ACE website, and ACE social media channels. The winner must attend the ACE Commencement ceremony and give a speech during the ceremony. The speech content customarily is an adaptation of the award submission and should be submitted prior to the ceremony for review and approval.

Coursework

Is every course set up the same way?

Our courses have a consistent design, with a familiar look and feel throughout the degree program. Most courses include presentations, readings, assessments and discussions. Due dates are also consistent. Differences reflect faculty style, course goals, and responses to student feedback and performance.

Coursework

Can I access my coursework from any location?

Yes, as long as you have an Internet connection and the latest version of your browser. We ensure that Canvas is compatible on the latest versions of Chrome, Internet Explorer, and Firefox.

Coursework

Whom do I contact if I was removed from a course because of inactivity?

Contact Student Services at 1-800-280-0307 or support@ace.edu.

Coursework

What is a capstone?

The Capstone Experience is a culminating project throughout your entire program and is designed to measure your growth and competency in learning the skills associated with your field of study. You can view this as an opportunity to demonstrate and showcase your mastery of the program outcomes. 

Throughout your program, you will want to keep all of your assignments and make revisions based on your instructor’s feedback. It is strongly encouraged that you back up all of your material through a USB drive, external hard drive, Dropbox, or saving via Google Docs. The way you save your assignments is up to you, however, backing up your files is crucial to prevent losing those assignments. 

While you save your assignments throughout the program, you will create your Capstone Portfolio during your Capstone course.

Students-at-large and students in certificate programs are not required to complete a Capstone. (If there is a capstone assignment in a course, however, like the Individual Student Profile, it is required coursework for all students enrolled in that course.)

Coursework

Where can I find the reading list?

Reading lists for individual courses are located in your course syllabus document. The readings for each course are also located under the Module Readings area within your courses.  

Coursework

Should I complete my coursework in a specific sequence?

Yes. Consult your syllabus for specific information or contact your professor with any questions you may have relating to due dates, etc. Contact Student Services at support@ace.edu or 1-800-280-0307 for a schedule of courses and for the start date for your program.

Coursework

How can I request to withdraw from a program?

Students wishing to withdraw from a program should contact Student Support at support@ace.edu or 1-800-280-0307.

Coursework

How should citations be formatted?

ACE requires papers, including citations and references, to be formatted according to APA 6th edition. However, some professors may require a few specific conditions to APA formatting to assist in their grading procedures. Please consult your syllabus and course materials for all course specific professor expectations.

Coursework

How will I know what to do and when to do it?

Your syllabus will detail all assignment due dates. At the beginning of the week, be sure to look at the requirements for that week and build a study and homework schedule.

Coursework

What is the Turnitin® plagiarism software and how does it work?

Professors are required to use Turnitin® software. Coursework submissions are uploaded automatically within the Canvas LMS.

Coursework

My syllabus indicates different due dates than those appearing on my screen. Which are valid?

Your professor can answer any questions you have about due dates.

Coursework

How do I participate in the discussion?

Please see the introductory post located in the Discussion Directions of each module's discussion.

Coursework

How do I choose a mentor?

The M.Ed. Educational Leadership program requires all mentors to be currently licensed and practicing principals or assistant principals with at least two years’ experience in a leadership role. 

Mentor's must be located within close proximity to the intern. Family members are not permitted to serve as mentors. Students will complete a mentor information survey during their first course, but no later than their second term. 

Students in the Master of Arts in Teaching and Transition to Teaching programs do not self-select a mentor. The selection of a mentor teacher for student teaching is done in collaboration with the ACE student teacher supervisor with the supervisor’s approval.

Coursework

What should I do if I am unable to complete a course?

Incompletes should be very rare in graduate school. If you experience an unanticipated event (e.g., a medical emergency), you may request an incomplete from your professor. Granting of incompletes is at the discretion of the professor and will be formalized between you and your professor in writing.

Coursework

How many hours a week of study are required?

There is no minimum or maximum requirement, but most students report that they spend 25-28 hours per week.

Coursework

Who do I contact if I cannot access my course?

Please contact us right away at support@ace.edu, or call us at 1-800-280-0307 if you have not had a response within 24 hours.

Coursework

Can I access my new American College of Education coursework from any location?

Yes, if you have an Internet connection and the latest version of Chrome, Internet Explorer, or Firefox.

Coursework

When do I take exams for my master's level program?

Most courses have a quiz per module with a final exam on the fifth and final module. The exam will be available online between 12:01 a.m. (EST) Friday and 11:59 p.m. (EST) on Sunday. Once you begin the exam, you have a three-hour window in which to complete it.

Coursework

How do I reach my professor?

At the beginning of each term, look for the welcome letter or announcement from your professor in the Instructor's Studio or on the link on each course's homepage. If you cannot locate this, please contact support@ace.edu so we can ensure that you are able to connect with your professor.

Coursework

I am having trouble posting. I can't always access the posting window or even access the readings all the time. What do I do? Who should I call?

First, try logging in using a different browser (Internet Explorer, Firefox, Google Chrome). If that does not work, you can contact Technical Support at 1-800-280-0307 or support@ace.edu.

Graduation

How do I receive verification of program completion for certification or endorsement from my state?

While applying for a state certification or endorsement, you may need a verification of having completed your program at ACE. Please fill out the Request for Verification Form. Students with holds on their accounts will not receive a verification.

Graduation

Whom do I contact for information on degree completion?

If you have any questions about your degree completion status or your grades, contact Student Support at support@ace.edu or 1-800-280-0307.

Graduation

How can I update my contact information?

To view and update your record for accuracy, log into the MyACE Student Portal. Under personal information, you will be able to update your address, phone number and email address. If you need to request a name change, you will have to submit a Change of Student Information Form, and mail it to us along with notarized supporting documentation. The Change of Student Information form is also located under Student Request Forms. Additional Information can be found on the form.

Graduation

When will I receive a copy of my official transcript?

Upon graduation, you will receive one complimentary copy of your official transcript with a watermark indicating that it has been Issued to Student. This will be sent to you electronically at the primary email address you have on file with ACE within two weeks of the date upon which your degree is conferred. For an official transcript without the Issued to Student watermark to be sent to another institution, ACE has retained Credentials Inc. to accept transcript orders over the Internet. (If you are uncomfortable placing an order over the Internet, you can call Credentials Inc. at 847-716-3005 to place your transcript request. There is an additional operator surcharge for placing orders over the telephone.)

Graduation

How long does it take to award my degree?

The degree conferral process after degree completion may take up to six weeks. If all academic and financial obligations have been met, you will receive a congratulatory email from the Registrar's Office.

Graduation

When is commencement?

Commencement is a ceremony that celebrates graduation. ACE typically holds one commencement ceremony each year. Watch for commencement information on the Graduation and Commencement page of the website. Additional information about commencement is sent to eligible candidates and graduates prior to graduation.

Graduation

Where can I find commencement participation information?

Information about commencement is sent to eligible candidates and graduates prior to graduation.

Graduation

How do I request an additional copy of my transcript?

ACE has retained Credentials Inc. to accept transcript orders over the Internet. (If you are uncomfortable placing an order over the Internet, you can call Credentials Inc. at 847-716-3005 to place your transcript request. There is an additional operator surcharge for placing orders over the telephone.)

Graduation

How do I know if I’ve completed all of my requirements?

The Degree Map feature located under the My Academics menu in MyACE Student Portal will help you evaluate how many more courses you must complete before you have met the requirements for your degree. Every degree program also requires completion of a capstone experience (created in the Portfolio). You will receive a congratulatory email from the Registrar's Office once your degree has been conferred.

Graduation

When will I receive my diploma?

You will receive a diploma cover at commencement, but your diploma will not be included. A diploma takes up to 12 weeks to process and deliver from the date when the degree is conferred. To ensure that you get your diploma, make sure your contact information is correct at MyACE Student Portal. Diplomas will not be issued if there is a balance or hold on your account.

Graduation

When will I graduate?

The College has eight graduation dates per year (and typically one commencement ceremony each year), so your degree conferral is scheduled around those dates. Once you have completed all coursework and internship or student teaching (where applicable), your degree will be conferred by the Registrar's Office, and you will receive a congratulatory email. If a single item is missing (e.g., review of your capstone, or payment on your account), your degree will not be conferred. The College starts the degree conferral process early with a degree audit two terms before the end of your coursework. If you stay on track with scheduled courses and submit your capstone in plenty of time for review, then the degree conferral is completed within six weeks after completion of all requirements. Keep in mind that diplomas take longer to arrive in the mail. 

Capstone reviews are due in week 3 of the final course, which gives the faculty committees time to evaluate your portfolio. You will have control over when you submit your portfolio, and early submissions are allowed. You can plan with your capstone chair to meet the deadline. You will see an Anticipated Graduation Date in the MyACE Student Portal. This date is not your official graduation date; it may reflect a projected date when you began your program, but it will be adjusted when the Registrar completes a degree audit and confers your degree.

Graduation

What if I have a question that is not answered here?

Please contact Student Support at support@ace.edu or 1-800-280-0307 option 1.

Graduation

How can I change my name on my diploma?

Diplomas will be ordered and printed for eligible students with the name listed on your current College record. For name changes, in accordance with FERPA regulations, American College of Education will require a Change of Student Information Form to be filled out and notarized for legal documentation, provided in order to update your record. Please note the rules below regarding name changes prior to making this request. Please submit a Change of Student Information Form. Notarized copies of acceptable legal documentation must be mailed to the College address listed on the form. A diploma may be ordered with a new name in expectation of a name change. If this is done, the diploma will not be delivered until an official Request for Name Change is provided to the Registrar's Office with supporting documentation. Any cost associated with the reprinting of a diploma caused by a name change will be charged to the graduate. If you have any questions, please contact support@ace.edu or call 1-800-280-0307.

Military

Do I have to pay tuition and fees?

Yes! With the exception of chapter 33 Post 9/11 GI Bill®, and chapter 31 VA Voc Rehab, students are responsible for their own tuition and fees. VA benefits are a monthly allotment that gets paid via check or direct deposit.

Military

How do I verify my monthly enrollment for educational benefits?

Everyone receiving MGIB-Active Duty (Chapter 30) benefits, as well as those in the Selected Reserve (Chapter 1606) and REAP (Chapter 1607), must verify their enrollment each month to receive payment for that month. Your enrollment can be verified on the last calendar day of the month by using the Web Automated Verification of Enrollment (WAVE) or by calling the toll free Interactive Voice Response (IVR) telephone line at 1-877-823-2378.

Military

What do I need to do each term once I register for my classes?

Please call our School Certifying Official in the Bursar's office to confirm your enrollment.

Military

Are my VA educational benefits taxable?

Contact the Internal Revenue Service and your state taxation agency for answers to this and other tax related questions.

Military

Are there any academic standards I must maintain to keep my VA educational benefits?

Students must adhere to the Academic Standards Policy of the College. Students will be terminated for VA purposes if academically suspended. ACE notifies the VA within 30 days of any change in status or failure to meet satisfactory progress. Typically, a student only has to maintain a cumulative GPA of 3.0 to remain in good academic standing, but a sudden, dramatic drop in GPA may cause academic probation.

Military

How do I start my educational benefits?

Follow the steps on our Military Benefits Assistance page. For information about the types of educational benefits for which you may qualify, check out the Department of Veterans Affairs Educational Benefits page at the VA or call our enrollment counselors at 1-800-280-0307 option 2.

Military

I am the spouse of an active duty service member. Am I entitled to VA benefits?

Possibly. Check the  MyCAA program as well as the GI Bill website

Military

Whom do I contact if I have questions concerning my veteran benefit payments, such as direct deposit, payment amounts, etc.?

Contact the Department of Veteran Affairs at 1-888-GIBILL (1-888-442-4551) or visit www.gibill.va.gov and go to 1.) Questions and Answers or 2.) Wave Account (If you have not set one up, be sure to do so).

Military

What happens to my benefits as a result of being called back to active duty for deployment?

In most cases, your benefits will continue upon your return. Please contact the  Veteran Services Office at American College of Education for more information and check out our Military Refund policy.

Military

How long does it take to begin receiving benefits after they have been initiated?

New applicants should expect to receive their first check 8–12 weeks from the time the enrollment certification is sent. You will be paid retroactively from the date listed on your COE. Continuing students should receive checks sooner, provided there have not been any changes to your program or status. It is imperative that you notify support@ace.edu about any changes that would affect your benefits.

Military

How do I find out if I have any benefits left or if I, or a family member of mine, qualify for benefits?

Contact the Department of Veteran Affairs at 1-888-442-4551.

Payment

Whom do I contact if I have a hold on my record?

For financial holds, please contact the Student Support at support@ace.edu, or via phone at 1-800-280-0307 option 1. 

Note: Having a hold on your account will prevent you from receiving a transcript, diploma, or verification/certification for your state license (where applicable).

Payment

What if I have a financial question that is not answered here?

Please contact the Student Services at support@ace.edu.

Payment

Can I use federal financial aid?

American College of Education does not accept federal financial aid at this time. While many of our students are able to pay as they go because of our affordable tuition, we understand that you may need to seek a private loan. Please check with your financial institution to determine loan availability and eligibility.

Payment

Can I make alternative payment arrangements?

Course costs must be paid in full prior to the start of class; otherwise access to online coursework will be denied and you may be administratively withdrawn. Please visit the payment page for information on acceptable payment options.

Payment

How do I pay my bills?

Payment is due three calendar days prior to the course start date via the following methods.

  • Method 1: Credit Card
  • Payments by credit card can be made online in your MyACE student portal account. From the ACE homepage, click on the "Student Access" along the top of the screen, then click on the "My Account". 

    You will be asked for your username and password, which was created when you filled out your College application (if you have questions about your login information, email support@ace.edu). Once logged in, select the "My Finances" menu and the "Make Payment Online" link.


  • Method 2: Checks or money orders
  • Checks or money orders must be made payable to American College of Education. When mailing your payment, please account for postal transit time, as we cannot use the postmark date as your date of payment.

    All checks or money orders should be mailed to:

    American College of Education Lockbox
    P.O. Box 679062
    Dallas, TX 75267-8564


    Note: Overnight mail delivery is not available to P.O. Box addresses. For overnight delivery, mail to:

    American College of Education
    Attention: Finance
    600 N. Pearl St.
    Suite 800
    Dallas, TX 75201
 

Professional Licensure, Endorsement or Certification

When should I seek information regarding professional licensure?

Be sure that you understand the licensure requirements in your state prior to enrolling in a degree program. Most educators working in P-12 schools are required to have a license, although the same may not be required in some private, parochial or charter schools.

Professional Licensure, Endorsement or Certification

Will ACE verify with my state’s licensing board that I have completed the program?

Yes.

Professional Licensure, Endorsement or Certification

What should I do when calling my state licensing office?

Before calling your state licensing office, read your state's licensing requirements and jot down your questions. Record the name and phone number of the person with whom you speak, along with the date and time of your conversation. Make notes of the questions you ask and the responses you receive. Compare the information you are given with the information you found on the website or in the regulations. Request for the licensing office to send a written confirmation email, reiterating your conversation.

Professional Licensure, Endorsement or Certification

If I cannot find the information I am looking for on my state’s licensing website, what should I do?

Always contact your state licensing board. The staff members in the licensing office are charged with knowing the state regulations and are there to help individuals like you understand what is needed in order to obtain and maintain your license.

Professional Licensure, Endorsement or Certification

Can ACE tell me whether I will qualify for licensure in my state?

American College of Education strives to have the most up-to-date information on professional licensure in all states. However, due to the complexities of licensure and the frequent changes in regulations and requirements, the most accurate sources of information are the state licensing boards. All licensure-track programs at ACE are approved by the Indiana Department of Education, but as with many states, there are additional requirements a candidate must meet outside of the educational program requirements in order to qualify for licensure in Indiana. Therefore, ACE will provide you with state licensing board website resources to help you begin your research. You will want to refer to your state licensing website periodically throughout your program to determine if licensure requirements have changed and if the changes impact you.

Professional Licensure, Endorsement or Certification

What are common licensure requirements?

Every state has different licensing requirements. However, common requirements include earning a degree that includes specific coursework, background checks and fingerprints, field experiences like internship or student teaching, or state qualifying exams – sometimes more than one. It is important for you to know your specific state licensure requirements.

Professional Licensure, Endorsement or Certification

Does the ACE program need to be approved by my state licensing board before I can become licensed?

That depends on the state. Some states recognize a degree from an out-of-state institution. Other states require that the program be approved by a state licensing board. Still other states require that the program be approved by that state. All licensure-track programs offered at ACE are approved by the Indiana Department of Education. The Educational Leadership program is also approved in Ohio, Florida, and Texas.

Professional Licensure, Endorsement or Certification

Does the approval of the Educational Leadership program in Indiana, Florida, Ohio and Texas mean there is reciprocity with my state?

“Reciprocity” is a term that is frequently misused and/or misunderstood. So, rather than use that term, the response to the above question is as follows: If you reside in a state other than Indiana, Florida, Ohio, or Texas, you are considered an out-of-state graduate. Many states will accept these program approvals or a license from another state, but additional requirements may have to be fulfilled, such as a course in the state constitution, CPR training, etc. This is why it is imperative that you be well versed in your own state’s licensure requirements.

Professional Licensure, Endorsement or Certification

May I obtain my license from ACE?

Professional licensure in the field of education is granted by a state licensing agency (often the Department of Education), not by an institution. ACE provides education; states issue licenses.

Professional Licensure, Endorsement or Certification

What do I need to research with my state licensing board?

  • Here are a few ideas for you to consider:

  • You will want to see what types of licenses your state issues. You may see terms like “provisional,” “temporary,” “full,” etc. The type of your current teaching license may determine if you can obtain an administrative license. Or, it will help you know which type of teaching license you may obtain by transferring an Indiana initial teaching license after completion of the Transition to Teaching or Master of Arts in Teaching programs.

  • Should you desire to become a school administrator, you will also want to determine whether you need a specific number of years of teaching experience, and what type of teaching license you need in order to obtain an administrative license.

  • Some states offer alternative paths to administrative licenses. Research the requirements to determine whether an alternative path is a good option for you.

  • Confirm whether or not the ACE program in which you are interested meets the licensure requirements in your state. Pay attention to statements like, “must have graduated from a regionally-accredited institution,” or “must have graduated from a state-approved program.”

Student Support

What do I do if I cannot access a course?

If you have enrolled within a day of the deadline, you may experience as much as a 24-hour delay in accessing your course.  If the delay is longer than this, please alert us at support@ace.edu or by calling 1-800-280-0307.

Student Support

What do I do if I am enrolled in the wrong course?

Please contact the Office of the Registrar at registrar@ace.edu.

Student Support

What is the BioSig ID?

Beginning in January 2018, ACE will require a biometric sign-in for all courses. The sign-in process will provide our students with an additional layer of security and will also ensure the integrity of our courses.

All students will create a BioSig ID account during orientation in Canvas. Please contact Student Services if you have any questions.

Student Support

I am having difficulty getting a call back. What should I do?

It can be helpful for you to email as well as leaving a voicemail message.  Below is a list of departments and their respective email addresses. If you have not heard back from someone within 24 hours of sending an email, please contact our Office of Academic Excellence at OAE@ace.edu. 

Enrollment Services: 
info@ace.edu or 1-800-280-0307 

Library: 
library@ace.edu  

Student Services, Support, and Tuition payment: 
support@ace.edu or 1-800-280-0307, option 1 

Admissions: 
admissions@ace.edu 

Registration and Records: 
registrar@ace.edu 

Office of Field Experiences: 
field.experiences@ace.edu

Student Support

What do I do if I cannot access readings?

Your first point of contact should be your professor. You will want to ensure that the reading has, in fact, been made available and to alert the professor that there may be an issue.

Student Support

How do I order a transcript to be sent to my employer?

An unofficial transcript can be accessed or downloaded at anytime in your MyACE Portal. ACE has retained Credentials Inc. to accept transcript orders. 

If you are uncomfortable placing an order over the Internet, you can call Credentials Inc. at 847-716-3005 to place your transcript request. There is an additional operator surcharge for placing orders over the telephone.

Technology

How do I locate my student ID number?

Your student ID is a ten-digit all numeric ID, located within your MyACE portal. Once you are logged into MyACE, go to the "My Profile" tab and select "My Information." Your student ID will be located on the right-hand side of the page.

Technology

What are the computer/technology skill requirements for using the Learning Management System?

A comprehensive list of technology requirements are listed on the Computer Requirements page.

Technology

Can I access my new American College of Education email from any location?

Yes, but you must have an Internet connection and a standard browser.

Technology

Whom should I contact with technical support questions?

Contact Support Services at support@ace.edu. If you have not had a response within 24 hours, please call us at 1-800-280-0307.

Technology

What do I do if I cannot activate my course? Will I be allowed an extension on my work if I cannot activate the course?

Alert Technical Support as soon as you experience problems at support@ace.edu or at 1-800-280-0307. You will also need to alert your professor to your technical issues. Extensions are granted on an individual basis, depending upon your specific circumstance and at the discretion of your professor.

Technology

What if I have a question that is not answered here?

Contact support@ace.edu, or call us at 1-800-280-0307.

Technology

What are the basic computer specifications required for my course? Which browsers does the learning management system support?

Technology

I am having trouble posting. I can’t always access the posting window, or even access the readings all the time. What do I do? Who should I call?

First, try logging in using a different browser (i.e. Internet Explorer, Firefox, Google Chrome). If that does not work, you can contact Technical Support at support@ace.edu. If you have not had a response within 24 hours, please call us at 1-800-280-0307.

Technology

How do I get my American College of Education username and password?

Your username and password for starting your course will be emailed to the address you have provided to us in your application. If you need further assistance, contact support@ace.edu or call at 1-800-280-0307.

Technology

How do I re-set my password?

  • Go to Campus Portal website, and log in
  • Select "Student Users"

  • Type in the name of the student and click "Search."

  • Select the appropriate student and click "Edit."

  • Enter a new password on the right side of the screen and click "Update" on the left side of the screen.

  • The application will give the message "User successfully saved."

Technology

What is the BioSig ID?

Beginning in January 2018, ACE will require a biometric sign-in for all courses. The sign-in process will provide our students with an additional layer of security and will also ensure the integrity of our courses.

All students will create a BioSig ID account during orientation in Canvas. Please contact Student Services if you have any questions.

Tuition

What if I have a question that is not answered here?

Please review the Bursar's Office FAQ document. If you still have questions, then please contact the Student Support at support@ace.edu or 1-800-280-0307, option 1.

Tuition

Can I use federal financial aid?

Federal financial aid is not currently accepted. However, ACE intentionally provides affordable tuition so that many of our students can pay on a course-by-course basis, and a majority graduate without student loans. Qualifying students also have the option to arrange a loan through a private lender. See the payment options page for details.

Tuition

Whom do I contact if I have a hold on my record?

For financial holds, please contact the Student Services at support@ace.edu or 1-800-280-0307, option 1.

Diplomas, official transcripts, or program completion verifications to state agencies will not be issued until all financial obligations are paid in full.

Tuition

Are there any international fees?

No. International students pay the standard application fee of $50 for master’s degree programs and $100 for doctoral and specialist programs, just as United States students do.

Tuition

What if I need to make arrangements for payment?

Course costs must be paid in full prior to the start of class; otherwise, access to online coursework will be denied and you may be administratively withdrawn.

Tuition

How do I pay my bills?

All tuition and fees are due on the Friday prior to the first day of each course via the following methods:

Method 1: Credit Card

Payments by credit card can be made online in your MyACE Student Portal account. From the ACE homepage, choose "Student Experience," then "Current Students." Click on "My Account." You will be asked for your username and password, which was created when you filled out your College application. (For questions about your login information, contact Student Support.) Select the "My Finances" menu and the "Make a payment" link.

Method 2: Checks or money orders made payable to American College of Education

All checks or money orders should be mailed to:

American College of Education Lockbox
P.O. Box 679062
Dallas, TX 75267-8564

Note: Overnight mail delivery not available to P.O. Box addresses. Use this address for overnight mail:

American College of Education
Attention: Finance
600 N. Pearl St.
Suite 800
Dallas, TX 75201

While credit card payments are immediately reflected on your account, checks sent by mail may not be received in time to begin your course. If your check or money order has not reached our office or lockbox and has not been processed before the first day of the course, your payment will be subject to a Late Fee (fee payable by credit card only). 

If your check or money order has not reached us or has not been processed by the third day of the course, you will be administratively withdrawn for nonpayment. Therefore, we strongly encourage you to choose the guaranteed or overnight delivery option if credit card payment is not possible.